Customer Support / "Call Center" Functions

» Receive and handle inbound calls for things such as requests for literature, product or service suppliers, pricing information, requests for brochures/marketing materials, etc.

» Perform on-line real-time interface via the Internet to encourage e-business activities between our client and their customers (or prospective customers)

Business-to-Business Sales Lead Prospecting and Follow-Up

» Follow-up to leads created from trade advertising, trade shows, call-in inquiries, etc.

» Proactive calling from contact lists to qualify interest and create appointment opportunities for field sales reps

» Staged telephone blitzes to targeted organizations as a preliminary and/or follow-up to a direct mail or permission based e-mail campaign

Telephone Customer (and Prospective Customer) Survey for the Purposes of:

» Marketing information

» Database updates/usage

» Customer relations programs

» Field sales leads

Data Conversion Work

» Input of "hard copy" files into database format for our client's operational and field sales use

Consulting

» Develop written marketing strategies

» Develop and execute sales management systems

» Customized sales and customer service training